Channels Of Communication In An Organization Information Technology Essay

Channels Of Communication In An Organization Information Technology Essay In work place a good communication is more successful compared to others and even an organization having an effective communication with employees, customers, stakeholders, etc creates a good trust and position. Communicaiton is also an vital element of leadership. A good leader is always good with communication as they are clear and confident and has the power to persuade. Communication process in an organisation Business communication is the communication used to support the product, service or an organization with the purpose. In business, communication helps us to manage and make the best utilization of the resources and manpower available. Various channels of communications like internet, radio, television, prints, etc are used to convey the message in business. Communication is core of business. Communication is done either in formal or informal way depending on the type of message or information to be sent. Communication is the lifeblood of any organisation or business. It is needed for making plans proposals, exchanging information, exchanging ideas, executing decisions, conducting sales, etc. Let’s review the basic elements of communication process in the organization for the flow of message or information. The basic elements required for the process are the sender (encoder), channel, medium, receiver (decoder) and the feedback mechanism. With the use of these elements a clear and formal channel of communication should be established by the management. Let us consider a hypothetical situation where a manager has to pass a piece of information to finance department for the change in the payment system. He decides about what information to be sent and to whom to send and via which medium. He uses the direct channel of communication to send the information to the financial department. Financial department select e-mail as the medium of communication and pass it on to the staff. Change in payment system E-MAIL FINANCE DEPARTMENT Sender Channel Medi um Receiver Figure.1. Feedback Figure.2. Sender: is the communicator. Receiver: is the person who receives the information/message. Encoding: is the process of transferring the information into an understandable form. For example: in phone microphone converts sound into electrical impulse which are then transmitted through wires. Decoding: is the process of understanding the encoded message and interpreting in the right way. For example: humans do not comprehend the electrical impulse and so the decoder converts it into the understandable form. Channel: is the way through which the message is been sent. It can be verbal or nonverbal. Types of communication in an organization Internal communication External communication Internal Communication: Internal communication is the communication within the organization whether in formal or informal way. Effective internal communication means a flourished business. Under internal communication types there comes: Upward communication: it is th e flow of information from the employees to management and from the subordinates to the superiors. It is important as it will keep the high authority informed regarding employee’s job satisfaction and feelings and also on the organisation. Downward communication: it is the flow of information from the top organisational management towards the subordinates, employees, etc. It is important as it will let the high authority explain and inform regarding the job duties, roles and policies of the organization.